Virtual Rehoming or BE Consult Frequently Asked Questions

Frequently Asked Questions

What is your availability?

Virtual sessions are typically available within 1–2 weeks. If you have an urgent case, you can email Cathy at to check her calendar. We can't make any guarantees of sooner availability.

How do I schedule my appointment?

Upon purchasing a training session, you'll be able to immediately schedule your session with Cathy by clicking the link included in your purchase receipt.

Sessions are held via Zoom. You will receive a unique zoom meeting link via email.

Can more than one person participate in the coaching session?

Absolutely. We understand that this can be a difficult topic to discuss. We want to make sure you feel supported, and having a loved one present can be helpful.

However, one-on-one coaching sessions are limited to household members or pre-approved caregivers only (e.g. dog walker or pet sitter).

Refund & Cancellation Policy

While virtual consultations are non-refundable, we do make an exception for dogs that are euthanized prior to a scheduled appointment. If you find yourself in that situation, please email us.

Refunds do not include processing fees.

If you cannot attend your scheduled training session, please reschedule no later than 24 hours prior to your scheduled session.

If we do not receive a reschedule notice at least 24 hours before your session, it will be considered a no-show and is non-refundable. Rescheduling requests are limited to once per student per session purchased.

To reschedule your session, click the reschedule button link at the bottom of your Calendly session confirmation email.
Questions? Email us at