We get it, sometimes things don't work out as you had hoped. If that is the case with your purchase we would like to make it right.
For a full product refund please return the undamaged product to Preventive Vet at: P.O. Box 27552, Seattle, WA 98165, along with the reason for not wanting it. Also include the name and address on the order. We will issue a full refund upon receipt of the returned package.
If your product is damaged, please contact us at firstname.lastname@example.org to let us know what happened and, together, we'll figure out how to make it right.