Return Policy

We get it, sometimes things don't work out as you had hoped. If that is the case with your purchase we would like to make it right.

If undamaged:

For a full product refund please return the undamaged product to Preventive Vet at: P.O. Box 27552, Seattle, WA 98165, along with the reason for not wanting it. Also include the name and address on the order. We will issue a full refund upon receipt of the returned package.

If damaged:

If your product is damaged, please contact us at 101tips@preventivevet.com to let us know what happened and, together, we'll figure out how to make it right. 

Puppy Essentials Workshops are non-refundable. If you cannot attend your scheduled session, please let us know and we will be happy to reschedule you. Workshops must be rescheduled to a date within one month of the originally registered date.